If your account has not been verified, you will not be able to make transfers. All of our users are required to provide proof of their identity prior to initiating point to coin transfers, To verify your account follow the steps below.

If you are a Customer please click here

If you are Vendor please click here

Your account will be verified within 48 hours. We will send you an email to let you know that your account has been verified.

If you are not verified within 48 hours please contact support.